By Kevin Wilson, Jennifer Wauson James Stroman
Among coordinating conferences, making commute preparations, and working the telephone strains, being a certified administrative assistant calls for an awesome and sundry variety of abilities regarding interpersonal communique, written shows, and organizational skill. Written in a down-to-earth sort, "Administrative Assistant's and Secretary's guide" offers readers with details on matters together with list retaining, mobile utilization, place of work machines, mail, company letters, and software program skills.Now in its 3rd version, the booklet has been thoroughly revised with elevated insurance of issues together with digital files administration, interpersonal and communique abilities, troubleshooting computing device difficulties, time and rigidity administration, customer support, occasion making plans, net conferencing, math for place of work pros, place of work administration and supervision, transcription, and masses extra. accomplished and fully up to date, this can be the e-book each administrative specialist should still personal.
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Additional info for Administrative Assistant's and Secretary's Handbook ~ 3rd Edition
AL AK AS AZ AR CA CO CT DE DC FM FL GA GU HI ID IL IN IA KS KY LA ME MH MD MA MI MN MS MO MT Name Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Federated States of Micronesia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Marshall Islands Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Abbr. S. Washington West Virginia Wisconsin Wyoming Armed Forces, the Americas Armed Forces, Europe Armed Forces, Pacific Table 4–3 shows common abbreviations that may be used with addresses.
12. Practice good listening skills. 13. If there is a problem, be concerned, empathetic, and apologetic. Figure 3–2. An administrative assistant takes a message from a caller. Photo by Linda Wauson. qxp 1/14/2008 9:38 AM Page 23 TELEPHONE USAGE 14. Thank the caller for calling. Ask the caller to call again. 15. Never eat, drink, or chew gum while you are on a call. TELEPHONE COMPANIES Many offices have both a company that provides telephone equipment and a company that provides telephone service.
Double-wall and triple-wall containers are stronger than most single-wall boxes. It is not a good idea to reuse shipping containers unless they are in good shape and will not be supporting much weight. Moisture and other shipping conditions tend to lessen the strength of corrugated containers. To see whether a box is strong enough for mailing your item, look for the manufacturer’s strength certification on the bottom of the box. The first and last measurements are the most important to you. “BURSTING TEST” shows you (in pounds per square inch) how well the fiberboard can resist rupture or breaking.
Administrative Assistant's and Secretary's Handbook ~ 3rd Edition by Kevin Wilson, Jennifer Wauson James Stroman